Mercia Research Ltd aims to provide high-quality products and customer service.
Returns
Customers may request a return within 14 days of receipt in accordance with applicable consumer legislation.
Products must:
- Be unopened
- Be unused
- Be returned in original packaging
Non-Returnable Items
For hygiene and safety reasons, opened food supplement products cannot normally be returned unless faulty.
Damaged or Incorrect Goods
If you receive damaged, defective or incorrect goods, please contact hello@merciaresearch.shop within 48 hours of delivery.
Refunds
Approved refunds will be processed to the original payment method. Processing times may vary depending on payment provider requirements.